About Us/Policies/FAQs

To submit new product suggestions:
ProductSuggestions@AllTravelSizes.com

To submit general comments and suggestions:
Comments@AllTravelSizes.com

Frequently Asked Questions:

Is there an AllTravelSizes.com retail store in my area?
No. We do not have retail stores, we only sell our products through our Internet store.

Are your website and checkout process secure?
Yes. AllTravelSizes.com is hosted by Yahoo! Stores. The following is a description of steps Yahoo! takes to protect your information from misuse when ordering through a Yahoo! Store.

• Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on their servers.
  
• CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Why are some of your items only able to be shipped via UPS Ground?
For the answer to this question, please click here to go to the information on ORM-D Consumer Commodity Shipping in our Shipping Policies and Information section.

Do any of the food products sold at AllTravelSizes.com need to be refrigerated?
No. All of the food items we carry are "shelf stable" and don't require refrigeration prior to opening.

How do I know when the product I purchased will expire?
We mark all perishable food products with a "Use By" sticker indicating the month/year by which to use the product to ensure freshness. The dates are determined based on the production date of the product and the manufacturer's estimated shelf life for each product. Non-food merchandise that is subject to expiration has the expiration date stamped on the package by the manufacturer.

When will my order be processed and when can I expect my shipment to arrive?
Most orders are processed and ship within one business day. Delivery time will depend on the shipping method selected. See the Shipping Information section below for details on shipping options and projected transit times.

Where do the products you sell come from?
We purchase our products through wholesale distributors and direct from the manufacturer. Our entire product line is stored in our warehouse ready to be packed and shipped when you place your order.

What happens when you are out of stock on an item?
We try to keep sufficient quantities of product in our warehouse based on the expected demand. Unfortunately, from time to time we may be out of stock on some items due to a large order, an unexpected increase in demand, or unavailability of the product from our suppliers. In these instances, we do our best to get the product back into inventory as quickly possible but in the meantime you will be unable to order the product since we do not allow backorders.

Who do I contact if I manufacture or wholesale a product that would be a good fit for AllTravelSizes.com?
Email ProductSuggestions@AllTravelSizes.com with product information, pricing, and your contact information. Our staff will review the information submitted and get back to you if we are interested in adding the product to our inventory.

Shipping Policies and Information:

Free Shipping - Orders over $20 Only
All continental U.S. & military APO/FPO orders exceeding $20 (excluding sales tax) are eligible for free shipping via United States Postal Service (USPS) Priority Mail. (Alaska, Hawaii and U.S. Territories do not qualify for free shipping). If your order qualifies for Free Shipping and it contains items designated as 'UPS Ground Only', your shipping is still free but your order will automatically be shipped via UPS Ground service instead of USPS Priority Mail. USPS Priority Mail does not have guaranteed timelines for delivery but generally takes 1 - 3 days in transit depending on the destination. USPS will deliver to P.O. boxes and also delivers on Saturdays. AllTravelSizes.com reserves the right to ship "Free Shipping" orders via UPS Ground depending on the size, weight, or contents of the order.

Orders Not Qualifying for Free Shipping
For U.S. & military APO/FPO orders which don't qualify for free shipping such as orders under $20 or orders being shipped to Alaska, Hawaii, or U.S. Territories, AllTravelSizes.com provides a "USPS Priority Mail - Flat Rate" option. This shipping option is a $10 flat fee which includes shipping & handling charges and is generally more cost effective and faster than UPS Ground to most destinations. The only restrictions with this option are that the contents of the order must not exceed the dimensions of one USPS Priority Mail Flat Rate Box (11" x 8.5" x 5.5") and the order must not contain any items designated as 'UPS Ground Only'. Due to the small size of our items, most orders under $20 will meet the box dimension requirement. This option is ONLY valid for orders being shipped within the U.S. or to military APO/FPO addresses(Customers in Alaska, Hawaii and U.S Territories are eligible for this shipping option). USPS Priority Mail does not have guaranteed timelines for delivery but generally takes 1 - 3 days in transit depending on the destination. USPS will deliver to P.O. boxes and also delivers on Saturdays.

Shipping to Your Travel Destination
AllTravelSizes.com will ship your order directly to your hotel or travel destination. Be sure to indicate, in your Ship-to address during checkout, to "Hold for {Name}" and include the dates you will be at the hotel in the Comment box during checkout so we can be sure your package arrives in time. For example "Arriving at Lakeside Hotel 12/20/06 - Hold for John Smith". IMPORTANT: If ordering less than 5 business days from destination arrival, be sure to select an expedited shipping option that will guarantee on time arrival assuming AllTravelSizes.com will require 1 business day to pack and ship your order.

Expedited Shipping:
Several expedited shipping options are available via UPS at the expense of the customer. See below for more detail on these options. During the checkout process, once you select any UPS shipping option and click Apply, you will be presented with the UPS rates and delivery time estimates for each option. Please note UPS does not deliver on Saturday or Sunday. Overnight orders shipped on Friday are delivered Monday while 2nd day orders shipped on Friday are delivered Tuesday.

UPS 3 Day Select-Guaranteed by end of 3rd business Day
UPS 2nd Day Air®-Guaranteed 2nd business day with delivery typically by end of day
UPS Next Day Air Saver®-Guaranteed Next Business Day with delivery typically by 3:00 p.m.
UPS Next Day Air®-Guaranteed Next Business Day with delivery typically by 10:30 a.m.
UPS Next Day Air® Early A.M.®-Guaranteed Next Business Day with delivery as early as 8:00 a.m.

Please note: Orders containing items designated as 'UPS Ground Only' cannot be expedited.

Processing of U.S. Shipments
We make every attempt to ship all orders within 24 hours Monday-Friday, 8:00–5:00 EST. Orders placed over the weekend will be processed the following Monday. Orders shipped United States Postal Service (USPS) Priority Mail generally arrive in 3-5 business days from when the order was placed.

Processing of International Shipments
International orders are generally shipped within 48 hours Monday-Friday, 8:00–5:00 EST. Orders placed over the weekend will be processed the following Monday. International shipping options and costs are presented during checkout. Please see below for the list of countries that we ship to. Note: International shipping costs cover transportation only. The customer is responsible for any additional accessorial charges such as customs, duties, licenses, fees, taxes, etc. The customer is also responsible for adherence to local laws and regulations.

We ship to the following countries outside of the U.S.:

Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

International Shipping Options
Multiple International shipping options are available from both UPS and USPS (U.S. Postal Service). Generally, the USPS options will be more cost effective. Transit times vary but typically USPS International Express Mail takes 3-5 business days in transit and USPS International Priority Mail takes 6-10 business days in transit. USPS International First-Class Mail is the most economical but is also the slowest.

Holidays
AllTravelSizes.com does not process orders or ship on the following federal holidays due to the U.S Postal Service being closed. Orders will be processed on the next business day following the holiday.

Date	Day	Holiday
01/01/08	Tuesday	New Year’s Day ‘08
01/21/08	Monday	Martin Luther King Jr's Birthday
02/18/08	Monday	Washington's Birthday (President's Day)
05/26/08	Monday	Memorial Day
07/04/08	Friday	Independence Day
09/01/08	Monday	Labor Day
10/13/08	Monday	Columbus Day
11/11/08	Tuesday	Veterans Day
11/27/08	Thursday	Thanksgiving Day
12/25/08	Thursday	Christmas Day
01/01/09	Thursday	New Years Day ‘09

ORM-D Consumer Commodity Shipping - UPS Ground Only Items
Some of the items sold by AllTravelSizes.com are designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. Therefore, these items are restricted to shipment via UPS ground service. Some examples are hairspray, perfume/cologne, hand sanitizers, nail polish remover (acetone), aerosol shaving cream, and other aerosol products. These items are clearly identified on the AllTravelSizes.com website just below the “Add to Cart” button as follows:

GROUND SHIPPING ONLY **Due to various U.S. Department of Transportation regulations and U.S. Postal Service restrictions, this item can only be shipped UPS Ground.**

What does the ORM-D Consumer Commodity Designation Mean?
ORM-D stands for "Other Regulated Material - Domestic" and is a designation assigned by the U.S. Department of Transportation for shipment of certain types of hazardous materials. The proper shipping name for all ORM-D material that is packaged in a form intended or suitable for retail sale is "ORM-D Consumer Commodity."

Why can't you ship ORM-D Consumer Commodity items by air?
Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation has strict restrictions on the shipment by air of any hazardous materials, including ORM-D Consumer Commodities. In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper and must comply with special packaging, labeling, and paperwork required for these shipments. Since AllTravelSizes.com does not have the licensing required to do so, we will not ship these items by air. AllTravelSizes.com is committed to the safety of our carriers and the public at large.

How do you ship orders that include ORM-D Consumer Commodity items?
Orders containing items classified as an ORM-D Consumer Commodity, will only be shipped via UPS Ground. All other UPS services are considered air shipments and the U.S. Postal Service considers Priority Mail as an air shipment. AllTravelSizes.com does not offer ground shipment via U.S.P.S. parcel post due to the lengthy delivery time and inability to track the shipment. Therefore, orders containing ORM-D Consumer Commodity items will not be shipped via the U.S. Postal Service. As a result, these items cannot be included in orders shipped to P.O. Boxes or Military APO/FPO addresses. If your order contains ORM-D Consumer Commodity items in addition to other items, the entire order will be shipped via UPS Ground (even if you selected an expedited shipping method). Since we do not allow split shipments, we recommend that you place all ORM-D Consumer Commodity items on a separate order if you require faster shipping of your other items.

Will you ship ORM-D Consumer Commodity items to destinations outside of the 48 contiguous U.S states and Canada?
No. Since UPS transports shipments to Alaska, Hawaii, U.S. Territories and all International destinations (except Canada) as airfreight, ORM-D Consumer Commodity items cannot be included in orders shipped to any of these locations.

UPS Ground Service Transit Times

Refund, Return and Cancellation Policies:

If you wish to cancel an order, you must immediately email CustomerService@AllTravelSizes.com to request the cancellation. Once an order is processed for shipping, it is not able to be cancelled.

Unfortunately, for safety reasons, returns of food products and oral medication products will not be accepted for any reason. All other products, still in saleable condition, are eligible for return within 14 days of receipt. Defective products are also eligible for return or exchange.

Prior to returning an item, you must email CustomerService@AllTravelSizes.com to request authorization and receive instructions on processing your return. Please include your contact information, quantity and description the item(s) you wish to return, and the reason for the return.

Once you receive authorization and the returned product is received by AllTravelSizes.com, we will issue a credit to the original credit card or Paypal account used for the purchase. The credit will be for the purchase price of the item(s) and sales tax if applicable. Credit for shipping and handling charges associated with the returned item(s) is at the discretion of AllTravelSizes.com and will be determined based on the reason for the return.

Terms of Use and Sale Agreement:

Read This Terms of Use and Sale Agreement Before Accessing Website.

Effective Date: This Terms of Use and Sale Agreement was last updated on 02/19/07.

This Terms of Use and Sale Agreement sets forth the standards of use of the AllTravelSizes.com website and the terms and conditions of all transactions conducted through the AllTravelSizes.com website. By using the AllTravelSizes.com website you (the “Customer”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. When we do, we will also revise the “Effective Date” at the top of this agreement. Modifications shall become effective immediately upon being posted at the AllTravelSizes.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

Disclaimer of Warranties
The website is provided by AllTravelSizes.com on an “as is” and on an “as available” basis. The Content included in the AllTravelSizes.com website has been compiled from various sources and is subject to change without notice as are any products, pricing, programs, offerings, or technical information described on the AllTravelSizes.com website. To the fullest extent permitted by applicable law, AllTravelSizes.com makes no representations or warranties of any kind, express or implied, regarding the use or the results of this website in terms of its correctness, accuracy, reliability, or otherwise. AllTravelSizes.com shall have no liability for any interruptions in the use of this website. AllTravelSizes.com disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, therefore the above-referenced exclusion is inapplicable.

Limitation of Liability
ALLTRAVELSIZES.COM SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR ALLTRAVELSIZES.COM SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF ALLTRAVELSIZES.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.

Indemnification
Customer agrees to indemnify and hold AllTravelSizes.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Customer’s use of the Service, the violation of this Agreement, or infringement by Customer, or other user of the Service using Customer’s computer, of any intellectual property or any other right of any person or entity.

Modifications and Interruption to Service
AllTravelSizes.com reserves the right to modify or discontinue the Service with or without notice to the Customer. AllTravelSizes.com shall not be liable to Customer or any third party should AllTravelSizes.com exercise its right to modify or discontinue the Service. Customer acknowledges and accepts that AllTravelSizes.com does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

Refusal of Service
AllTravelSizes.com, its parents, and/or subsidiaries reserve the right to refuse service and/or cancel Customer orders at its discretion, including and without limitation, if AllTravelSizes.com believes that Customer conduct violates applicable law or is harmful to the interests of AllTravelSizes.com, its parents, and/or subsidiaries.

Third-Party Sites
The AllTravelSizes.com website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. Customer acknowledges that AllTravelSizes.com is not responsible for the availability of, or the content located on or through, any third-party site. Customer should contact the site administrator or webmaster for those third-party sites if they have any concerns regarding such links or the content located on such sites. Customer’s use of those third-party sites is subject to the terms of use and privacy policies of each site, and AllTravelSizes.com is not responsible therein. AllTravelSizes.com encourages all Customers to review said privacy policies of third-parties’ sites.

Disclaimer Regarding Accuracy of Vendor Information
Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While AllTravelSizes.com makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website. AllTravelSizes.com makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

Website Errors
The staff at AllTravelSizes.com makes every effort to ensure that the product inventory levels, pricing, and other product information are accurate. However, because it is possible for mistakes to be made, we do not guarantee the accuracy of the information. Therefore, our customers are advised and encouraged to read the product label to validate ingredients, instructions for use, expiration dates, and other product information. If the label information is unclear or if additional information about a product is required, customers should contact the manufacturer directly. In the event of an inaccuracy in the information provided, the liability of AllTravelSizes.com is limited to a refund of the purchase price and any applicable sales taxes and shipping costs. AllTravelSizes.com also reserves the right to cancel any order and provide a full refund, if necessary, to remediate any issue caused by an error in the information provided.

Privacy Policy
AllTravelSizes.com's use of Customer’s personal information submitted to AllTravelSizes.com through this Web site is governed by the AllTravelSizes.com Privacy Policy.

Payment Policy
Customer may purchase products from the AllTravelSizes.com website utilizing any one of the payment options indicated during the checkout process. AllTravelSizes.com reserves the right to alter its payment procedures and options at any time without prior notice to Customer.

Shipping Policy & Delivery of Merchandise
Customer may select any one of the shipping options indicated during the checkout process. AllTravelSizes.com reserves the right to alter its shipping procedures and options at any time without prior notice to Customer. The risk of loss and title for all products purchased on the AllTravelSizes.com website passes to Customer upon delivery of the package(s) to the shipping carrier. For additional information on shipping policies, see the Shipping Policies and Information section.

Sales Tax
AllTravelSizes.com charges sales tax for merchandise purchased on the AllTravelSizes.com website which is being shipped to locations within the state of Pennsylvania based on the applicable PA state sales tax rate.

Governing Jurisdiction of the Courts of Pennsylvania
AllTravelSizes.com and the AllTravelSizes.com website are operated and provided in the State of Pennsylvania. As such, we are subject to the laws of the State of Pennsylvania, and such laws will govern this Terms of Use Agreement, without giving effect to any choice of law rules. AllTravelSizes.com makes no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the State of Pennsylvania.

Compliance with Laws
Customer assumes all knowledge of applicable law and is responsible for compliance with any such laws. Customer may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.

Copyright and Trademark Information
All content included or available on the AllTravelSizes.com website, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2006-2007 AllTravelSizes.com, with all rights reserved, or is the property of AllTravelSizes.com and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of AllTravelSizes.com is strictly prohibited. Customers agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of AllTravelSizes.com.

AllTravelSizes.com™, the AllTravelSizes.com logo, Everything you need . . . just smaller!™, and Grab n' Go™ are proprietary marks of AllTravelSizes.com. AllTravelSizes.com’s trademarks may not be used in connection with any product or service that is not provided by AllTravelSizes.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AllTravelSizes.com.

All other trademarks displayed on AllTravelSizes.com’s website are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with AllTravelSizes.com.

Notification of Claimed Copyright Infringement
Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, AllTravelSizes.com designates the following contact information for receipt of notifications of claimed copyright infringement.
By Mail:
AllTravelSizes.com
P.O. Box 22135
Lehigh Valley, PA 18002-2135
By Telephone: 610-994-4909
By Fax: 610-849-0796
By Email: Comments@AllTravelSizes.com

Legal Notices
All legal notices from AllTravelSizes.com to Customer may be posted on the AllTravelSizes.com website and will be considered delivered within thirty (30) calendar days after posting. Legal notices from Customer to AllTravelSizes.com shall be made either by e-mail, sent to CustomerService@AllTravelSizes.com, or by first-class mail to: AllTravelSizes.com, P.O. Box 22135, Lehigh Valley, PA 18002-2135 Delivery shall be considered to have been made by Customer five (5) business days after the date sent or postmarked.

Other Terms
If any provision of this Terms of Use and Sale Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. Customer agrees that this Terms of Use and Sale Agreement and any other agreements referenced herein may be assigned by AllTravelSizes.com, in our sole discretion, to a third party in the event of a merger or acquisition. This Terms of Use and Sale Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Customer. Customer agrees that by accepting this Terms of Use and Sale Agreement, Customer is consenting to the use and disclosure of their personally identifiable information and other practices described in the AllTravelSizes.com Privacy Policy.