Yes. AllTravelSizes.com uses SSL (Secure Socket Layer) encryption when transmitting certain sensitive information. An icon resembling a padlock is displayed in most browser windows during SSL transactions.
At this time we do not have any retail stores. Our products are sold only through our online store.
At this time we only stock travel size items.
Orders shipped to Wisconsin will have 5.5% state sales tax added to applicable items based on taxability laws of Wisconsin. Orders shipped outside of Wisconsin will not be charged sales tax.
Yes. We receive many requests every day for product donations from many worthy organizations. At this time, we have decided to only review requests from charitable organizations located within the State of Wisconsin. In addition, we will extend bulk/wholesale pricing for organizations to purchase products. If you are interested in bulk pricing, you may contact us.
At this time we do not provide samples of our products. Should you have questions regarding a product, you may contact us.
Yes. Many products are listed in both individual unit prices as well as pack quantity pricing. If your order is over $300 we are happy to provide discounted wholesale pricing on qualified orders. When contacting us, please provide the product number and quantity that you would like to order.
We purchase our products through wholesale distributors and direct from manufacturers. Our entire product line is stocked in our climate-controlled warehouse ready to be packed and shipped when you place your order.
No. All of the food items we carry are “shelf stable” and don’t require refrigeration prior to opening.
The product expiration dates are based on the production date of the product and the manufacturer’s estimated shelf life for each product. Merchandise that is subject to an expiration date has the date stamped on the package by the manufacturer. If you have concerns regarding specific product expiration dates, please contact us.
Your order history is available by simply logging in to your account and selecting the “Order History” option from the Account Manager drop-down menu in the top right corner of your screen. Please note, only orders placed after September 1, 2015 will appear in your order history.
From time-to-time manufacturers change product packaging. This could be due to a variety of reasons such as a formula change, short-term campaign, or simply an update to the packaging. We do our best to stay up-to-date on product images and descriptions.
For order shipping to the continental United States and military APO/FPO addresses we offer free shipping on orders over $40.
Most orders are processed and shipped within 1-2 business days. We do not process or ship any orders on Saturday’s or Sunday’s.
Orders that qualify for “Free Shipping” will be shipped via US Mail or FedEx depending on the size, weight, and/or contents of the order.
Orders that don’t qualify for “Free Shipping” will be shipped according to the method selected during checkout.
Yes, via USPS & SmartPost.
Yes, via USPS. Please keep in mind that items marked “Ground Only” cannot be shipped to APO/FPO addresses.
Items that are not eligible for international shipping are indicated on our website with a "US ONLY" designation. Any products without this designation are eligible for international shipping to the following countries:
American Samoa, Australia, Bahamas, Belgium, British Virgin Islands, Canada, Denmark, Federated States of Micronesia, Finland, France, Germany, Guam, Hong Kong, India, Ireland, Israel, Italy, Netherlands, New Zealand, Northern Mariana Islands, Norway, Palau, Puerto Rico, Singapore, South Africa, Sweden, Switzerland, and the United Kingdom. For shipments to Canada please see below.
Other locations may be available by contacting us
It is the customer's responsibility to know and abide by their countries laws relating to importing products. Any orders that are "non-deliverable" or returned to AllTravelSizes because of import prohibitions will result in shipping, both to the customer and return shipping, not being refunded to the customer.
All orders shipping to Canada will be shipped via FedEx. Transit times can vary between 3 and 10+ business days.
All orders are subject to duties and taxes and are the responsibility of the customer to pay those costs. There may be additional fees beyond duties and taxes and are the responsibility of the customer. For a quote on duties and taxes, please contact us.
For the convenience of our customers, we can ship your order directly to your hotel. Please enter the address of the destination in the “Shipping Address” at checkout. Please be sure to include in your order notes the date you will be arriving at your destination so we can be sure your package arrives in time.
Yes, although certain products indicated with a “Ground Only” icon are ineligible to be shipped via expedited shipping.
Expedited shipping is available via FedEx. These methods and their cost are shown at checkout. Orders placed with an expedited shipping method selected will ship same day or next business day.
Please be advised that FedEx does not deliver on Saturday or Sunday. Overnight orders shipped on Friday are delivered Monday, and Second Day Air orders shipped on Friday are delivered on Tuesday.
To track your order, you can log-in to your account and click on “My Orders” in the “My Account Tab”. Find the order number you would like to track, and click on “View Order”. You can then click on the “Track Your Order” tab and a window with the tracking number and carrier will appear.
Our staff is very careful to ensure items are packed in a manner to prevent them from being damaged in shipment. Since our items are fairly small, some items are sealed in plastic polybags as needed to keep smaller items together and also prevent items from leaking and damaging other items in the shipment.
Some of the items sold by AllTravelSizes.com are designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. Therefore, these items are restricted to shipment via ground service. Some examples are hairspray, perfume/cologne, hand sanitizers, nail polish remover (acetone), aerosol shaving cream, and other aerosol products. These items can be identified by the “Ground Only” designation on the AllTravelSizes.com website.
ORM-D stands for "Other Regulated Material - Domestic" and is a designation assigned by the U.S. Department of Transportation for shipment of certain types of hazardous materials. The proper shipping name for all ORM-D material that is packaged in a form intended or suitable for retail sale is "ORM-D Consumer Commodity."
Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation has strict restrictions on the shipment by air of any hazardous materials, including ORM-D Consumer Commodities. In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper and must comply with special packaging, labeling, and paperwork required for these shipments. Since AllTravelSizes.com does not have the licensing required to do so, we will not ship these items by air. AllTravelSizes.com is committed to the safety of our carriers and the public at large.
Orders containing items classified as an ORM-D Consumer Commodity, will only be shipped via UPS Ground or USPS Parcel Post. Please note that shipping ORM-D items via USPS Parcel Post may cause lengthy delivery times.
If your order contains ORM-D Consumer Commodity items in addition to other items, the entire order must be shipped via a ground method. Since we do not allow split shipments, we recommend that you place all ORM-D Consumer Commodity items on a separate order if you require faster shipping of your other items.
No. Since FedEx transports shipments to Alaska, Hawaii, U.S. Territories and all International destinations (except Canada) as airfreight, ORM-D Consumer Commodity items cannot be included in orders shipped to any of these locations.
There are several reasons this may have happened. Most often, this occurs because of an “inventory variance”. When a product is out-of-stock on an order, we will do our best to contact you. However, in some instances, we will simply substitute the product for a similar product. If the value of the similar product is greater than the original product ordered, we will not charge you any additional cost. Should the product substituted be a lesser price, we will refund you the difference. Refunds are generally issued in 1-3 business days.
Order changes/refunds/return/cancellation policies
No. Once your order has been placed, to make changes you would need to either cancel your current order and re-order with the additional items, or place a new order with the items you need to add.
If you wish to cancel an order, you must immediately contact us at 888-237-3940 or via e-mail at firstname.lastname@example.org. If you are calling outside of normal business hours (Monday-Friday 8am-4pm) please leave a voicemail indicating your name, order number, and a phone number where we can contact you during our normal business hours. Once an order status has been updated to Processing or to Shipped, it can no longer be cancelled.
If you would like to return a product, you may do so for a refund. Products must have been purchased within 14 days, and must be in saleable condition. Food or oral medications must not have been opened. Prior to returning a product, you must contact us to receive a return authorization. Please indicate your order number, the product you would like to return, and the reason for the return. Do not return any products prior to receiving a return authorization. Failure to receive a return authorization will result in your return not being valid, and no refund will be given. Returns must be received within 14 days from the date your return authorization is generated. All returns are subject to up to a 25% restocking fee.
While we strive to have 100% of our orders arrive safely and correctly, from time-to-time errors occur. When you receive your order, please open all packages. Should you find that a product is damaged (and not usable), is incorrect, or is missing, you must contact us within 3 business days.
All approved refunds will be issued to the original credit card or PayPal account used for the purchase. Credit for shipping and handling is at the discretion of AllTravelSizes.com and will be determined based on the reason for the return.
Refunds for returned merchandise will not be issued until the returned merchandise has been received and inspected.