Frequently Asked Questions

Yes. AllTravelSizes.com uses SSL (Secure Socket Layer) encryption when transmitting certain sensitive information. An icon resembling a padlock is displayed in most browser windows during SSL transactions.

At this time we do not have any retail stores. Our products are sold only through our online store.

At this time we only stock travel size items.

We charge sales tax for states charging sales tax.

Yes. We receive many requests every day for product donations from many worthy organizations. At this time, we have decided to only review requests from charitable organizations located within the State of Wisconsin. In addition, we will extend bulk/wholesale pricing for organizations to purchase products. If you are interested in bulk pricing, you may contact us.

At this time we do not provide samples of our products. Should you have questions regarding a product, you may contact us.

Yes. Many products are listed in both individual unit prices as well as pack quantity pricing. If your order is over $300 we are happy to provide discounted wholesale pricing on qualified orders. When contacting us, please provide the product number and quantity that you would like to order.

We purchase our products through wholesale distributors and direct from manufacturers. Our entire product line is stocked in our climate-controlled warehouse ready to be packed and shipped when you place your order.

No. All of the food items we carry are “shelf stable” and don’t require refrigeration prior to opening.

The product expiration dates are based on the production date of the product and the manufacturer’s estimated shelf life for each product. Merchandise that is subject to an expiration date has the date stamped on the package by the manufacturer. If you have concerns regarding specific product expiration dates, please contact us.

Your order history is available by simply logging in to your account and selecting the “Order History” option from the Account Manager drop-down menu in the top right corner of your screen. Please note, only orders placed after September 1, 2015 will appear in your order history.

From time-to-time manufacturers change product packaging. This could be due to a variety of reasons such as a formula change, short-term campaign, or simply an update to the packaging. We do our best to stay up-to-date on product images and descriptions.

For order shipping to the continental United States and military APO/FPO addresses we offer free shipping on orders over $40.

Most orders are processed and shipped within 1-2 business days. We do not process or ship any orders on Saturday’s or Sunday’s.

Orders that qualify for “Free Shipping” will be shipped via US Mail or FedEx depending on the size, weight, and/or contents of the order.

Orders that don’t qualify for “Free Shipping” will be shipped according to the method selected during checkout.

Yes, via USPS & SmartPost.

Yes, via USPS. Please keep in mind that items marked “Ground Only” cannot be shipped to APO/FPO addresses.

All orders shipping to Canada will be shipped via FedEx. Transit times can vary between 3 and 10+ business days.

All orders are subject to duties and taxes and are the responsibility of the customer to pay those costs. There may be additional fees beyond duties and taxes and are the responsibility of the customer. 

For the convenience of our customers, we can ship your order directly to your hotel. Please enter the address of the destination in the “Shipping Address” at checkout. Please be sure to include in your order notes the date you will be arriving at your destination so we can be sure your package arrives in time.

Yes, although certain products indicated with a “Ground Only” icon are ineligible to be shipped via expedited shipping.

Expedited shipping is available via FedEx. These methods and their cost are shown at checkout. Orders placed with an expedited shipping method selected will ship same day or next business day.

Please be advised that FedEx does not deliver on Saturday or Sunday. Overnight orders shipped on Friday are delivered Monday, and Second Day Air orders shipped on Friday are delivered on Tuesday.

To track your order, you can log-in to your account and click on “My Orders” in the “My Account Tab”. Find the order number you would like to track, and click on “View Order”. You can then click on the “Track Your Order” tab and a window with the tracking number and carrier will appear.

Our staff is very careful to ensure items are packed in a manner to prevent them from being damaged in shipment. Since our items are fairly small, some items are sealed in plastic polybags as needed to keep smaller items together and also prevent items from leaking and damaging other items in the shipment.

Some of the items sold by AllTravelSizes.com are designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. Therefore, these items are restricted to shipment via ground service. Some examples are hairspray, perfume/cologne, hand sanitizers, nail polish remover (acetone), aerosol shaving cream, and other aerosol products. These items can be identified by the “Ground Only” designation on the AllTravelSizes.com website.

ORM-D stands for "Other Regulated Material - Domestic" and is a designation assigned by the U.S. Department of Transportation for shipment of certain types of hazardous materials. The proper shipping name for all ORM-D material that is packaged in a form intended or suitable for retail sale is "ORM-D Consumer Commodity."

Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation has strict restrictions on the shipment by air of any hazardous materials, including ORM-D Consumer Commodities. In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper and must comply with special packaging, labeling, and paperwork required for these shipments. Since AllTravelSizes.com does not have the licensing required to do so, we will not ship these items by air. AllTravelSizes.com is committed to the safety of our carriers and the public at large.

Orders containing items classified as an ORM-D Consumer Commodity, will only be shipped via UPS Ground or USPS Parcel Post. Please note that shipping ORM-D items via USPS Parcel Post may cause lengthy delivery times.

If your order contains ORM-D Consumer Commodity items in addition to other items, the entire order must be shipped via a ground method. Since we do not allow split shipments, we recommend that you place all ORM-D Consumer Commodity items on a separate order if you require faster shipping of your other items.

No. Since FedEx transports shipments to Alaska, Hawaii, U.S. Territories and all International destinations (except Canada) as airfreight, ORM-D Consumer Commodity items cannot be included in orders shipped to any of these locations.

There are several reasons this may have happened. Most often, this occurs because of an “inventory variance”. When a product is out-of-stock on an order, we will do our best to contact you. However, in some instances, we will simply substitute the product for a similar product. If the value of the similar product is greater than the original product ordered, we will not charge you any additional cost. Should the product substituted be a lesser price, we will refund you the difference. Refunds are generally issued in 1-3 business days.