FAQs
General FAQ's
Are your website and checkout process secure?
Yes. AllTravelSizes.com uses SSL (Secure Socket Layer) encryption when transmitting certain sensitive information. An icon resembling a padlock is displayed in most browser windows during SSL transactions.
Is there an AllTravelSizes.com retail store in my area?
At this time we do not have any retail stores. Our products are sold only through our online store.
Can I purchase the large sizes of any of the items you sell?
At this time we only stock travel size items.
Do you charge sales tax?
We charge sales tax for states charging sales tax.
Do you offer donations of your products?
Yes. We receive many requests every day for product donations from many worthy organizations. At this time, we have decided to only review requests from charitable organizations located within the State of Wisconsin. In addition, we will extend bulk/wholesale pricing for organizations to purchase products. If you are interested in bulk pricing, you may contact us.
Can I get a free sample of a product?
At this time we do not provide samples of our products. Should you have questions regarding a product, you may contact us.
Do you offer wholesale pricing or discounts for large purchases?
Yes. Many products are listed in both individual unit prices as well as pack quantity pricing. If your order is over $300 we are happy to provide discounted wholesale pricing on qualified orders. When contacting us, please provide the product number and quantity that you would like to order.
Where do the products we sell come from?
We purchase our products through wholesale distributors and direct from manufacturers. Our entire product line is stocked in our climate-controlled warehouse ready to be packed and shipped when you place your order.
Do any of the food items sold at AllTravelSizes.com need to be refrigerated?
No. All of the food items we carry are “shelf stable” and don’t require refrigeration prior to opening.
How will I know when the products I order will expire?
The product expiration dates are based on the production date of the product and the manufacturer’s estimated shelf life for each product. Merchandise that is subject to an expiration date has the date stamped on the package by the manufacturer. If you have concerns regarding specific product expiration dates, please contact us.
Can I view my order history?
Your order history is available by simply logging in to your account and selecting the “Order History” option from the Account Manager drop-down menu in the top right corner of your screen. Please note, only orders placed after September 1, 2015 will appear in your order history.
Why does a product received look different than it did on the website?
From time-to-time manufacturers change product packaging. This could be due to a variety of reasons such as a formula change, short-term campaign, or simply an update to the packaging. We do our best to stay up-to-date on product images and descriptions.
Shipping
What is the minimum for free shipping?
For order shipping to the continental United States and military APO/FPO addresses we offer free shipping on orders over $40.
When will my order be shipped?
Most orders are processed and shipped within 1-2 business days. We do not process or ship any orders on Saturday’s or Sunday’s.
How will my order ship?
Orders that qualify for “Free Shipping” will be shipped via US Mail or FedEx depending on the size, weight, and/or contents of the order.
Orders that don’t qualify for “Free Shipping” will be shipped according to the method selected during checkout.
Do you ship to P.O. Boxes?
Yes, via USPS & SmartPost.
Do you ship to APO/FPO addresses?
Yes, via USPS. Please keep in mind that items marked “Ground Only” cannot be shipped to APO/FPO addresses.
Shipping to Canada
All orders shipping to Canada will be shipped via FedEx. Transit times can vary between 3 and 10+ business days.
All orders are subject to duties and taxes and are the responsibility of the customer to pay those costs. There may be additional fees beyond duties and taxes and are the responsibility of the customer.
Can I have my order shipped directly to my travel destination?
For the convenience of our customers, we can ship your order directly to your hotel. Please enter the address of the destination in the “Shipping Address” at checkout. Please be sure to include in your order notes the date you will be arriving at your destination so we can be sure your package arrives in time.
Do you offer Expedited Shipping?
Yes, although certain products indicated with a “Ground Only” icon are ineligible to be shipped via expedited shipping.
Expedited shipping is available via FedEx. These methods and their cost are shown at checkout. Orders placed with an expedited shipping method selected will ship same day or next business day.
Please be advised that FedEx does not deliver on Saturday or Sunday. Overnight orders shipped on Friday are delivered Monday, and Second Day Air orders shipped on Friday are delivered on Tuesday.
How can I track my order?
To track your order, you can log-in to your account and click on “My Orders” in the “My Account Tab”. Find the order number you would like to track, and click on “View Order”. You can then click on the “Track Your Order” tab and a window with the tracking number and carrier will appear.
How is my order packaged for shipment?
Our staff is very careful to ensure items are packed in a manner to prevent them from being damaged in shipment. Since our items are fairly small, some items are sealed in plastic polybags as needed to keep smaller items together and also prevent items from leaking and damaging other items in the shipment.
Why can some items only be shipped via ground transport?
Some of the items sold by AllTravelSizes.com are designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. Therefore, these items are restricted to shipment via ground service. Some examples are hairspray, perfume/cologne, hand sanitizers, nail polish remover (acetone), aerosol shaving cream, and other aerosol products. These items can be identified by the “Ground Only” designation on the AllTravelSizes.com website.
What does the ORM-D Consumer Commodity Designation Mean?
ORM-D stands for "Other Regulated Material - Domestic" and is a designation assigned by the U.S. Department of Transportation for shipment of certain types of hazardous materials. The proper shipping name for all ORM-D material that is packaged in a form intended or suitable for retail sale is "ORM-D Consumer Commodity."
Why can't you ship ORM-D Consumer Commodity items by air?
Due to the potential for a catastrophic event as a result of pressures at high altitudes, and the fact that some air shipments travel in cargo holds of planes that also carry passengers, the U.S. Department of Transportation has strict restrictions on the shipment by air of any hazardous materials, including ORM-D Consumer Commodities. In order to ship items considered to be hazardous materials by air, including ORM-D Consumer Commodity items, the shipper must be licensed as a hazardous materials shipper and must comply with special packaging, labeling, and paperwork required for these shipments. Since AllTravelSizes.com does not have the licensing required to do so, we will not ship these items by air. AllTravelSizes.com is committed to the safety of our carriers and the public at large.
How do you ship orders that include ORM-D Consumer Commodity items?
Orders containing items classified as an ORM-D Consumer Commodity, will only be shipped via UPS Ground or USPS Parcel Post. Please note that shipping ORM-D items via USPS Parcel Post may cause lengthy delivery times.
If your order contains ORM-D Consumer Commodity items in addition to other items, the entire order must be shipped via a ground method. Since we do not allow split shipments, we recommend that you place all ORM-D Consumer Commodity items on a separate order if you require faster shipping of your other items.
Will you ship ORM-D Consumer Commodity items to destinations outside of the 48 contiguous U.S states and Canada?
No. Since FedEx transports shipments to Alaska, Hawaii, U.S. Territories and all International destinations (except Canada) as airfreight, ORM-D Consumer Commodity items cannot be included in orders shipped to any of these locations.
Why wasn’t the product I ordered shipped? It showed as in-stock when I placed my order?
There are several reasons this may have happened. Most often, this occurs because of an “inventory variance”. When a product is out-of-stock on an order, we will do our best to contact you. However, in some instances, we will simply substitute the product for a similar product. If the value of the similar product is greater than the original product ordered, we will not charge you any additional cost. Should the product substituted be a lesser price, we will refund you the difference. Refunds are generally issued in 1-3 business days.
Order changes/refunds/return/cancellation policies
Can I make changes to my order once I have placed the order?
No. Once your order has been placed, to make changes you would need to either cancel your current order and re-order with the additional items, or place a new order with the items you need to add.
Can I cancel my order?
If you wish to cancel an order, you must immediately contact us at 888-237-3940 or via e-mail at customerservice@weinersltd.com. If you are calling outside of normal business hours (Monday-Friday 8am-4pm) please leave a voicemail indicating your name, order number, and a phone number where we can contact you during our normal business hours. Once an order status has been updated to Processing or to Shipped, it can no longer be cancelled.
Do you accept returns?
If you would like to return a product, you may do so for a refund. Products must have been purchased within 14 days, and must be in saleable condition. Food or oral medications must not have been opened. Prior to returning a product, you must contact us to receive a return authorization. Please indicate your order number, the product you would like to return, and the reason for the return. Do not return any products prior to receiving a return authorization. Failure to receive a return authorization will result in your return not being valid, and no refund will be given. Returns must be received within 14 days from the date your return authorization is generated. All returns are subject to up to a 25% restocking fee.
What if I receive my order and it is damaged, is incorrect, or has missing products?
While we strive to have 100% of our orders arrive safely and correctly, from time-to-time errors occur. When you receive your order, please open all packages. Should you find that a product is damaged (and not usable), is incorrect, or is missing, you must contact us within 3 business days.
How will my refund be received?
All approved refunds will be issued to the original credit card or PayPal account used for the purchase. Credit for shipping and handling is at the discretion of AllTravelSizes.com and will be determined based on the reason for the return.
Refunds for returned merchandise will not be issued until the returned merchandise has been received and inspected.
